Acceptance of Terms

By accessing or using Agent Cory's services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use our services.

These Terms apply to all visitors, users, and others who access or use the service, including:

• Educational institutions and their staff
• Prospective students and their families
• Third-party integrators and partners
• Website visitors and demo users

We reserve the right to update these Terms at any time. Material changes will be communicated through email notification and prominent website notices.

Service Description

AI Admissions Assistant

Agent Cory provides AI-powered admissions automation services including:

• Automated prospect outreach via phone, SMS, email, and chat
• Lead qualification and scoring
• FAQ automation and intelligent responses
• Calendar booking and appointment scheduling
• CRM integration and data synchronization
• Analytics and performance reporting

Custom AI Solutions

We also provide custom AI development services for educational institutions, including but not limited to student retention, academic support, and administrative automation.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our service at any time. We will provide reasonable notice for material changes that affect service functionality.

User Accounts & Access

Account Registration

To access certain features, you must create an account with accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Keeping your account information up to date

Institutional Accounts

For institutional accounts, the designated administrator is responsible for:

• Managing user access and permissions
• Ensuring compliance with institutional policies
• Maintaining data security standards
• Training staff on appropriate service usage

Account Termination

We may suspend or terminate accounts that violate these Terms or engage in prohibited activities. You may terminate your account at any time through your account settings or by contacting support.

Acceptable Use Policy

Permitted Uses

You may use our services for legitimate educational and business purposes, including:

• Student recruitment and admissions processes
• Prospect engagement and qualification
• Educational content delivery and support
• Administrative workflow automation

Prohibited Activities

You agree not to:

• Use the service for any unlawful purpose or in violation of applicable laws
• Send spam, unsolicited communications, or violate anti-spam regulations
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or attempt to extract source code
• Use the service to harass, abuse, or harm others
• Transmit viruses, malware, or other harmful code
• Violate any third-party rights, including intellectual property rights

Compliance Requirements

Educational institutions must ensure their use of our services complies with:

• FERPA (Family Educational Rights and Privacy Act)
• TCPA (Telephone Consumer Protection Act)
• CAN-SPAM Act and similar anti-spam regulations
• State and federal privacy laws
• Institutional policies and procedures

Payment & Billing

Subscription Plans

Our services are offered through various subscription plans with different features and usage limits. Current pricing is available on our website and may be updated with reasonable notice.

Payment Processing

• Payments are processed securely through third-party payment processors
• Subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• Failed payments may result in service suspension

Free Trials

Free trials are available for new customers. Trial limitations and duration are specified during signup. Trials automatically convert to paid subscriptions unless cancelled before the trial period ends.

Usage Overages

Usage beyond plan limits may result in additional charges or service limitations. We will provide notice before applying overage charges when possible.

Refund Policy

Refunds are generally not provided for subscription fees. In cases of service outages or technical issues, we may provide service credits at our discretion.

Service Availability

Uptime Commitment

We strive to maintain 99.9% uptime for our core services. Planned maintenance will be scheduled during low-usage periods with advance notice when possible.

Service Interruptions

Service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Emergency security patches
• Third-party service provider issues
• Force majeure events beyond our control

Support Services

Technical support is provided during business hours (9 AM - 6 PM CT, Monday-Friday) via email and chat. Emergency support may be available for critical issues affecting service availability.

Intellectual Property

Our Rights

Agent Cory and its services, including software, algorithms, designs, and content, are protected by intellectual property laws. We retain all rights, title, and interest in our platform.

Your Rights

You retain ownership of any data you provide to our services. By using our services, you grant us a limited license to process your data as necessary to provide the services.

User-Generated Content

Any feedback, suggestions, or ideas you provide may be used by us to improve our services without compensation or attribution requirements.

Third-Party Content

Our services may include content from third parties. We do not claim ownership of such content and respect the intellectual property rights of others.

Data Processing Agreement

Data Controller vs Processor

For institutional customers, the relationship depends on the service:

• Admissions Services: Institution is the data controller, Agent Cory is the processor
• Website Analytics: Agent Cory is the data controller for visitor data
• Custom AI Projects: Defined in individual agreements

Processing Purposes

We process personal data only for the purposes specified in our Privacy Policy and as necessary to provide our services.

Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

International Transfers

Data may be processed in countries other than where it was collected. We ensure appropriate safeguards are in place for international data transfers.

Limitation of Liability

Service Disclaimers

Our services are provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free service operation
• Specific results or outcomes from service usage
• Compatibility with all third-party systems
• Accuracy of AI-generated content or responses

Liability Limitations

To the maximum extent permitted by law, Agent Cory's liability is limited to:

• The amount paid by you for services in the 12 months preceding the claim
• Direct damages only (no consequential, indirect, or punitive damages)
• Claims brought within one year of the incident giving rise to the claim

Indemnification

You agree to indemnify and hold harmless Agent Cory from claims arising from your use of our services, violation of these Terms, or infringement of third-party rights.

Termination

Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through your account settings
• Contacting our support team
• Providing written notice of termination

Termination by Us

We may terminate or suspend your access immediately for:

• Violation of these Terms or our policies
• Non-payment of fees
• Fraudulent or illegal activity
• Abuse of our services or systems

Effect of Termination

Upon termination:

• Your access to services will cease immediately
• We will provide reasonable opportunity to export your data
• Outstanding fees remain due and payable
• Certain provisions of these Terms will survive termination

Governing Law

Jurisdiction

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes will be resolved in the courts of Collin County, Texas.

Dispute Resolution

Before filing any legal action, parties agree to attempt resolution through:

1. Direct negotiation between the parties
2. Mediation with a mutually agreed mediator
3. Binding arbitration if mediation fails

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

Legal Questions

For questions about these Terms of Service or legal matters:

Business Inquiries

For general business questions, partnerships, or service inquiries:

Email: cory@agentcory.ai

Emergency Contact

For urgent security or privacy issues that require immediate attention:

Email: cory@agentcory.ai

Phone: 1-888-465-1991

Terms Updates

We may update these Terms from time to time. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications for service users

Continued use of our services after Terms updates constitutes acceptance of the revised terms.